Forms

To make a complaint about ALNOR products or services, please download the complaint form and fill in all required fields carefully. After completing the form, please send it with additional documentation (e.g. product photos) to the address quality@alnor.com.pl  This is a dedicated email address for reporting complaints, which means that:

• Your complaint goes directly to the Quality Control department,
• When the complaint is registered in the system, you will receive a message with the complaint number, to monitor and check the status of Your complaint.

Within 14 calendar days, the Quality Control department will contact you regarding the way in which your complaint should be dealt with (therefore please complete the section asking You How should the complaint be resolved). For more information go to the Terms of Order Processing - Claims (p. 12).

* Alnor reserves the right to errors and mistakes in the website content. The presented information is not to be considered commercial offer as understood under Art. 66 and following of the Civil Code. Please contact your closest Sales Department to confirm the availability and current pricing.

The product can be returned within 1 month from the date of delivery; return packaging - MOBIL-RACK storage racks (for SPIRAL ducts transportation)are accepted up to 6 months from the date of delivery.

How to return products or return packaging:

1. Download the return form (download pdf file) and fill it in.
2. Send the filled-out return form to the address quality@alnor.com.pl to arrange return conditions with the Quality Control department.
3. The products can be sent back only after You've received the confirmation and set the date of return with our Quality Control department.
4. Enclose the filled-out return form to the return of the products.

NOTE: We charge a restocking fee on returned items - this fee is related to accepting the return, verifying and re-stocking it. A 10% re-stocking charge will be made on all returned goods, with a minimum of 6 euros, unless otherwise agreed.

We reserve the right to not accept a return- for more information on the reasons for refusing to accept a returned products, please refer to the Terms of Order Processing - Returns (p. 10).

* Alnor reserves the right to errors and mistakes in the website content. The presented information is not to be considered commercial offer as understood under Art. 66 and following of the Civil Code. Please contact your closest Sales Department to confirm the availability and current pricing.