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Complaint Form

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Complaint form

Update 2020-06-01
Size 246 kb

To make a complaint about ALNOR products or services, please download the complaint form and fill in all required fields carefully. After completing the form, please send it with additional documentation (e.g. product photos) to the address quality@alnor.com.pl  This is a dedicated email address for reporting complaints, which means that:

  • Your complaint goes directly to the Quality Control department,
  • When the complaint is registered in the system, you will receive a message with the complaint number, to monitor and check the status of Your complaint.

Within 14 calendar days, the Quality Control department will contact you regarding the way in which your complaint should be dealt with (therefore please complete the section asking You How should the complaint be resolved). For more information go to the Terms of Order Processing - Claims (p. 12).

* Alnor reserves the right to errors and mistakes in the website content. The presented information is not to be considered commercial offer as understood under Art. 66 and following of the Civil Code. Please contact your closest Sales Department to confirm the availability and current pricing.

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